We Take Care of the Paperwork

INSURANCE ASSISTANCE
Courtesy Ford is proud to be partnered with ALL INSURANCE COMPANIES.

Our expert staff will assist you with all of your insurance needs. Once you provide us with your insurance information, we will work closely with your insurance company to process the necessary documentation to get you back on the road.

FAQ

If I owe a deductible on my insurance, who do I pay this to?
If you do owe a deductible you will make this payment to Courtesy Ford. Our staff will review this during the process.

Do I need to pay anything when I drop my car off for repairs?
No. Payment in full for repairs will be due when you pick your vehicle up.

Does Courtesy Ford receive payment from my insurance company?
In some cases, the repairs will be paid for directly to Courtesy Ford by the insurance company in which case, you are only responsible for the deductible which you pay directly to Courtesy Ford after repairs are completed (if applicable). If your insurance company does not pay Courtesy Ford directly you will be responsible for payment in full when you pick your vehicle up.

Do you work with all insurance companies?
Yes, we work with all insurance companies and we will repair your vehicle with little or no effort on your part. You have the right to have your vehicle repaired at the shop of your choice, regardless of what insurance company you have.

Is it possible for an Insurance Company to NOT approve your estimate?
Courtesy Ford partners with numerous insurance companies. We will make certain that every repair is approved by your insurance company before we begin the repair.

How can I get a rental car?
Insurance companies only pay for a rental car if you have that option on your policy or if you are the claimant. Check your policy or call your insurance company to find out if you have rental coverage and what the specific limitations are. If you don't have rental reimbursement we can help you with a free loaner vehicle.

What are betterment charges?
Parts that wear out and need replacement with time and use (i.e., tires, batteries and suspension parts) are commonly subject to betterment charges when they are replace during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.

Body Shop Hours
Mon, Thur: 7:00AM - 8:00PM
Tues, Wed, Fri: 7:00AM - 6:00PM
Sat - Sunday: CLOSED

CONTACT
844-293-8406