Collision Repair Frequently Asked Questions
WE WORK WITH ALL INSURANCE COMPANIES
No Appointment Necessary
Do you provide loaner cars?
Yes we provide loaner cars at no charge
Do you work on any kind of car?
Courtesy Ford will repair most domestic and foreign automobiles
Can I choose any body shop for my repairs?
Yes in Michigan you have the right to have your automobile repaired at any facility you choose.
With our state of the art electronic estimating system, the only way someone else can offer to do it for less is because they missed something that needs to be addressed.
What if the estimator finds more damage then what is visible, do I have to pay the difference in the cost?
No. The estimators of Courtesy Ford will assess the additional damage, called a supplement. We will contact your insurance company to authorize the additional repairs and payment.
How long will my repair take?
Every repair is different. At the time of the estimate, you will receive a preliminary timeline in which your repairs will be completed. Once your vehicle is completely dismantled we will contact you with a more accurate promise date.
Do I have to be there during business hours?
Absolutely not! We have a Night Owl/Early Bird drop off. Just complete the information on the front of the envelope provided, write BODY SHOP on the envelope, insert your keys and drop it into the slot.
How will I be updated on the progress of my vehicle's repair?
Repair updates are available by phone or email, the choice is yours.
Do you provide a guarantee of your work?
Yes, we provide a Courtesy Ford lifetime guarantee for as long as you own your vehicle. Parts are subject to Manufacturer's Warranty.
Will the paint match the original paint of my automobile?
Yes. Your vehicle is restored to its factory integrity using PPG Envirobase waterborne basecoat system. The most sophisticated water based paint matching system available today.
Do you use original equipment parts from the manufacturer?
Yes, unless your insurance company specifies alternative parts.
Can I get other service work done on my vehicle while it's in the body shop?
Yes, just let your body shop staff know what other work you would like done so that we can make the necessary arrangements.